Reference

Open your privacy choices clearly

DANA, OVO, GoPay and QRIS records, login checks, cookies and device signals are covered in this Privacy Policy so you know what we collect before you open an…

DANA and OVO recordsGoPay and QRIS checksActive session listWhatsApp help 10:00-22:00 WIB
perman69 Open your privacy choices clearly
CONTACT ROUTES

Reach us about privacy requests

Privacy questions need a direct route, not a crowded chat thread. We receive account-data requests through live chat, WhatsApp and email, then match the request to…

Live chat Use live chat from the lobby footer between 10:00 and 22:00 WIB.
WhatsApp Message our WhatsApp channel from your registered number when you want account data corrected…
Email Send privacy requests to [email protected] with your username, registered phone number and the data…
ACCOUNT CONTROLS

Control account data and device access

Your account should feel easy to manage and difficult for anyone else to enter. Our privacy handling covers the records behind login, wallet use, cookies, game access and help chats.

Account data

We collect the details needed to open and maintain your account, such as username, phone number, email, login history and verification status. You can ask us to correct outdated details after identity checks.

Wallet records

DANA, OVO, GoPay and QRIS activity creates payment references, time stamps and status records. We use those records to match wallet movement, answer disputes and trace a transaction you ask us about.

Cookie controls

Cookies keep you signed in, remember language choices and help detect repeated failed login attempts. You can clear browser cookies from your device settings, but the next login may require extra checks.

Device sessions

The Active Sessions screen shows recent device type, sign-in time and region signal where available. If a session looks unfamiliar, sign it out and contact us through live chat right away.

Retention period

We keep account, wallet and help records only for business, security and legal needs tied to the account. When data is no longer needed, we remove or separate it from direct account use.

Request checks

Before we share, edit or remove personal data, we verify that the request comes from you. That may include registered phone confirmation, email reply, or a recent DANA, OVO, GoPay or QRIS reference.

Ask privacy questions before joining

A clear Privacy Policy should answer what happens to your data before you send it. These answers explain the account records, payment references, cookies, device checks and request paths we use. If your question is not covered here, contact us before creating an account or before sending extra documents.

We collect the account details needed to identify your profile, such as username, phone number, email, login records and verification status. We also keep wallet references when you use DANA, OVO, GoPay or QRIS.

Payment references help us match wallet activity to your account, answer transaction questions and detect mismatched requests. We do not need your full wallet password, and you should never send it to any chat channel.

Yes. Contact live chat, WhatsApp or [email protected] and state that you want account data access. We verify your registered phone or email before sending any account-related data back to you.

Cookies help keep your session active, remember language settings and flag unusual sign-in behavior. You can clear cookies in your browser settings, but the next login may ask for another security check.

Open a privacy request through live chat or email and tell us which detail needs correction. We confirm the request through an account step, then update the record once the match is complete.

Only the teams that need to answer the request or secure the account handle the details. We separate privacy requests from promo chats so account corrections, access requests and deletion questions stay limited.

Go to Account, then Security, then Active Sessions and sign out the device you no longer recognise or use. If the session returns, contact live chat between 10:00 and 22:00 WIB.